Lumeron
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MASCO's tech arm accelerating Saudi Vision 2030.

Managed Services

Operations,
Handled.

Lumeron takes ownership of your technology operations so your team can focus on what matters — delivering value to your customers and advancing Vision 2030 objectives.

Our Services
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200+
Managed enterprise clients
99.95%
Service availability SLA
24/7
Operations center coverage
< 4 hr
Mean time to resolution
About This Service

Your IT operations, in expert hands

Running enterprise technology is a full-time responsibility — one that requires skilled people, robust tooling, and constant vigilance. Lumeron's managed services practice brings all three, delivered as a single predictable service.

We integrate deeply with your team, learn your environment, and operate as an extension of your organization — not a vendor, but a partner with skin in the game.

99.95UPTIME< 4hUPTIME24/7UPTIME
ITIL
v4 Aligned
What We Offer

Comprehensive managed IT services

A single managed services partner covering infrastructure, cloud, network, end-user computing, and service management under one SLA.

1

Managed IT Infrastructure

SLA Tier 1

Full lifecycle management of servers, storage, and networking — from procurement and deployment through day-to-day operations.

99%
2

Cloud Management

FinOps Ready

Multi-cloud governance, cost optimization, capacity planning, and FinOps across AWS, Azure, Google Cloud, and local providers.

94%
3

End-User Computing

ITIL v4

Device lifecycle, virtual desktop infrastructure (VDI), helpdesk, and remote workforce enablement at enterprise scale.

100%
4

Network Operations

SD-WAN

Proactive monitoring, performance management, and optimization of WAN, SD-WAN, and campus network environments.

98%
5

Database Administration

DBA-as-a-Service

DBA-as-a-service covering Oracle, SQL Server, PostgreSQL, and NoSQL platforms with backup, patching, and performance tuning.

97%
6

IT Service Management

ITSM Portal

ITIL-aligned ITSM practices — change management, CMDB, SLA reporting, and continuous service improvement programs.

96%
Operations Model

Proactive by design, responsive when it counts

Our operations model prioritizes prevention over reaction — using AIOps-driven monitoring to identify and resolve issues before they impact your business, with contractual SLA accountability at every layer.

  • ITIL v4 service management framework
  • AIOps-powered monitoring & alerting
  • Three-tier escalation model
  • Monthly service review meetings
  • Transparent SLA reporting portal
  • Saudi-based operations teams
NOC OPERATIONS CENTERUPTIME99.95%MTTR< 4hrTICKETS12/dSERVICE HEALTH — 7 DAY TRENDSRV-04 — All systems nominal0m agoCLOUD — Auto-scaled +2 nodes8m agoDB-02 — Scheduled backup OK22m agoNET-01 — Latency within SLA34m agoLIVE · 200+ SYSTEMS MONITORED · SLA: 99.95%
Service Level Agreement

Commitments you can hold us to

Every service parameter defined, measured, and reported with full transparency.

Availability SLA99.95%
MTTR< 4 hours
First-Call Resolution85%+
NOC Coverage24/7/365
ITIL Versionv4
Cloud Platforms4 providers
LanguagesAR + EN
Escalation Tiers3 levels

Ready to hand over IT operations and focus on growth?